Responsible Gaming
Gaming Should Be Entertainment
Online pokies should be enjoyed as a form of entertainment only. They are games of chance and should never be viewed as a way to earn money or solve financial problems. The house always has a mathematical advantage, and outcomes are determined by random chance.
Please gamble responsibly and within your means. Set strict budgets and never gamble more than you can afford to lose.
Age Verification
You must be 18 years of age or older to participate in online gaming in New Zealand. By accessing fidus.co.nz, you confirm that you meet the legal age requirement and accept responsibility for your gaming activity.
If you are under 18, please do not use this website.
Warning Signs of Problem Gambling
Be aware of these warning signs that may indicate a developing gambling problem:
- Chasing losses by gambling more to recover money lost
- Hiding your gambling activity from family or friends
- Gambling with money intended for bills, rent, or essential expenses
- Spending more time and money on gambling than intended
- Feeling anxious or irritable when trying to cut back or stop
- Borrowing money to fund gambling activity
- Neglecting work, school, family, or personal relationships due to gambling
- Experiencing mood swings related to gambling wins and losses
- Believing you have a "system" or special ability to predict outcomes
- Unable to set or stick to spending limits
If you recognise any of these signs in yourself or someone you know, reach out for support immediately.
Self-Help Tools & Responsible Gaming Features
Most reputable online gaming platforms offer the following responsible gaming tools:
- Deposit Limits: Set a maximum amount you can deposit within a specific timeframe (daily, weekly, or monthly)
- Loss Limits: Set a maximum amount you are willing to lose in a gaming session
- Spending Limits: Control your total expenditure across all gaming activities
- Reality Checks: Receive regular reminders of how long you've been gaming and how much you've spent
- Session Timeouts: Set automatic breaks during gaming sessions
- Self-Exclusion: Voluntarily exclude yourself from your gaming account for a specified period or permanently
- Account Closure: Request permanent closure of your account
Use these tools proactively to maintain control of your gaming activity.
Support Organizations & Help Resources
If you or someone you know is struggling with problem gambling, help is available. Please reach out to one of the following organisations:
New Zealand Support Services
-
Problem Gambling Foundation (PGF)
Free and confidential support for problem gambling in New Zealand
Phone: 0800 664 262 (free call)
Website: www.pgf.nz -
Gambling Helpline (Samaritans)
24/7 support and counselling
Phone: 0800 802 400
International Support Services
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GamCare (United Kingdom)
www.gamcare.org.uk -
GamStop (United Kingdom Self-Exclusion)
www.gamstop.co.uk -
Gambling Help Online (Australia)
www.gamblinghelponline.org.au -
National Council on Problem Gambling (United States)
www.ncpgambling.org -
Responsible Gambling Council (Canada)
www.responsiblegambling.org
Take Action Today
If you feel your gambling is becoming a problem, or if someone you care about is struggling, please seek help immediately. There is no shame in asking for support—problem gambling is a recognized condition, and professional help is available.
Contact a support organisation today. You don't have to face this alone.
Remember: Gaming should always be fun, controlled, and within your budget.